Before returning any instrument for repair, please call, fax, or e-mail the Isco service
department for instructions. Many problems can often be diagnosed and corrected over
the phone, or by e-mail, without returning the instrument to the factory.
Instruments needing factory repair should be packed carefully, preferably in the
original carton, and shipped to the attention of the service department. Small, non-
fragile items can be sent by insured parcel post. PLEASE BE SURE TO ENCLOSE A
NOTE EXPLAINING THE DEFECT.
Return instruments to: Isco, Inc. - Attention Repair Service
4700 Superior Street
Lincoln NE 68504 USA
Mailing address: Isco, Inc.
PO Box 82531
Lincoln NE 68501 USA
Phone: Repair service: (800)775-2965
(lab instruments)
(800)228-4373
(samplers & flowmeters)
Sales & General Information (800)228-4373
(USA & Canada)
Fax: (402) 465-3001
Email: service@isco.com
One Year Limited Warranty *
Factory Service
Isco instruments covered by this warranty
have a one-year limited warranty covering
parts and labor.
Any instrument that fails during the warranty
period, due to faulty parts or workmanship,
will be repaired at the factory at no charge to
the customer. Isco's exclusive liability is
limited to repair or replacement of defective
instruments. Isco is not liable for
consequential damages.
Isco will pay surface transportation charges
both ways within the 48 contiguous United
States if the instrument proves to be defective
within 30 days of shipment. Throughout the
remainder of the warranty period, the
customer will pay to return the instrument to
Isco, and Isco will pay surface transportation
to return the repaired instrument to the
customer. Isco will not pay air freight or
customer's packing and crating charges.
The warranty for any instrument is the one in
effect on date of shipment. Warranty period
begins on the shipping date, unless Isco
agrees in writing to a different date.
Excluded from this warranty are normal
wear; expendable items such as charts,
ribbon, tubing, and glassware; and damage
due to corrosion, misuse, accident, or lack of
proper maintenance. This warranty does not
cover Isco on-line Process Analyzers and
certain Isco SFE instruments, which are
covered under different warranty terms, nor
does it cover products not sold under the Isco
trademark or for which any other warranty is
specifically stated in sales literature.
This warranty is expressly in lieu of all other
warranties and obligations and Isco
specifically disclaims any warranty of
merchantability or fitness for a particular
purpose. Any changes in this warranty must
be in writing and signed by a corporate
officer.
The warrantor is Isco, Inc. 4700 Superior,
Lincoln
NE 68504
U.S.A.
•
* This warrant
a
lies to USA customers. Customers in other countries should contact their Isco dealer for warrant
service.
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