Juniper EX2300 Series - Returning an EX2300 Switch or Component for Repair or Replacement

Returning an EX2300 Switch or Component for
Repair or Replacement
IN THIS SECTION
Returning an EX2300 Switch or Component for Repair or Replacement | 254
Locang the Serial Number on an EX2300 Switch or Component | 255
Contact Customer Support to Obtain Return Material Authorizaon | 257
Packing an EX2300 Switch or Component for Shipping | 258
Returning an EX2300 Switch or Component for Repair or Replacement
If you need to return an EX2300 switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instrucons, see "Locang the Serial Number on
an EX2300 Switch or Component" on page 255.
2. Obtain a Return Material Authorizaon (RMA) number from JTAC as described in "Contact Customer
Support to Obtain Return Material Authorizaon" on page 257.
NOTE: Do not return any component to Juniper Networks unless you have rst obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA number. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in "Packing an EX2300 Switch or
Component for Shipping" on page 258.
For more informaon about return and repair policies, see the customer support page at hps://
www.juniper.net/support/guidelines.html.
SEE ALSO
EX2300 Switches Hardware Overview | 2
254