• Your name, organizaon name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of acvity being performed on the device when the problem occurred
• Conguraon data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager: hps://support.juniper.net/support
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For internaonal or direct-dial opons in countries without toll free numbers, see hps://
support.juniper.net/support
If you are contacng JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an exisng case, or press the star (*) key to be routed to the next available support
engineer.
The support representave validates your request and issues an RMA number for return of the
component.
Packing an EX2300 Switch or Component for Shipping
IN THIS SECTION
Packing a Switch for Shipping | 259
Packing Switch Components for Shipping | 259
If you are returning an EX2300 switch or component to Juniper Networks for repair or replacement,
pack the item as described in this topic.
Before you begin, ensure that you have retrieved the original shipping carton and packing materials.
Contact your JTAC representave if you do not have these materials, to learn about approved packing
materials. See "Contact Customer Support to Obtain Return Material Authorizaon" on page 257.
Ensure that you have the following parts and tools available:
258
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