Action Yes No
Step 5
Make sure that both ends of the interconnect cables are properly
connected to the controller board and engine options card.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check the option for damage, and replace if necessary.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the controller board for damage, and replace if necessary.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
99y errors
99y error messages
Error code Description Action
990.xx An equipment check condition has occurred in the
specified device, but the device is unable to identify
the exact component failure. The device can be:
• Engine, Duplex, Tray [x], Env Feeder
• Output Bin [x] (applicable only for single bin
devices)
• Bins [x] to [y] (applicable only for multiple bin
devices)
Go to
“Option communication error service
check” on page 158.
991.xx The specified device has detected an equipment
check in its controller board. The device can be:
• Engine, Duplex, Tray [x], Env Feeder
• Output Bin [x] (applicable only for single bin
devices)
• Bins [x] to [y] (applicable only for multiple bin
devices)
4514-6xx
Diagnostics and troubleshooting
159
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