Actions Yes No
Step 9
Load a supported paper.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Folded or wrinkled paper check
Actions Yes No
Step 1
a Check if the printer is using a non-Lexmark toner cartridge.
Note: If the printer is using a third‑party cartridge, then do not
replace the imaging unit. Refer the users to their cartridge
supplier.
b Make sure that the toner cartridge is compatible with the
imaging unit.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Check if the paper loaded is from a fresh package.
Note: The amount of moisture in paper aects both print
quality and printer ability to feed paper correctly.
b Make sure that the printer supports the paper loaded. For a
complete list of supported paper, see the printer User's Guide.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Make sure that the fuser entry guide is free of waste toner and dust.
Warning—Potential Damage: Clean the fuser entry guide with a
toner vacuum and cloth. Do not use compressed air.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
If the fuser has reached end of life, then replace the maintenance
kit.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4514-6xx
Diagnostics and troubleshooting
58
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