Action Yes No
Step 5
a Remove the left cover from the optional tray whose motor will
be tested. See
“250‑ and 550-sheet tray left cover removal”
on page 496.
b Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
c Select the motor (Pass‑through (tray x)), and then touch Start.
Note: For tray x, choose the tray number of the
aected
tray.
Does the motor run?
Go to step 8. Go to step 6.
Step 6
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the motor. See
“Motor (250‑ and 550-sheet tray
transport) removal” on page 504.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Remove the source tray insert, and then check if the following
components are functional and free of damage:
• Paper guides
• Lift plate
Note: Move the components or turn gears to check for proper
mechanisms.
Are the tray insert and its components functional and free of
damage?
Go to step 10. Go to step 9.
Step 9
Replace the tray insert.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Make sure that the controller board of the aected tray is properly
installed. Reseat all the cables on the controller board.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Check the aected tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
The problem is
solved.
4064
Diagnostics and troubleshooting
151
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