245 paper jams
245 paper jam messages
Error code Description Action
245.56 Paper fed from tray 5 was picked but it never
reached the sensor (tray 4 pass‑through).
See
“Tray 5 pick jam service check” on
page 183.
245.70 Motor (2100‑sheet tray 5 elevator) does not turn
on.
See
“2100‑sheet tray elevator drive jam service
check” on page 152.
245.71 Motor (2100‑sheet tray 5 elevator) does not turn
o.
245.72 Motor (2100‑sheet tray 5 elevator) speed did not
ramp up to the required level.
245.73 Motor (2100‑sheet tray 5 elevator) stalled.
245.74 Motor (2100‑sheet tray 5 elevator) ran too slow.
245.75 Motor (2100‑sheet tray 5 elevator) ran too fast.
245.76 Motor (2100‑sheet tray 5 elevator) ran too long.
245.80 Motor (tray 5 pick/lift) does not turn on. See
“Optional tray pick drive failure service
check” on page 324.
245.81 Motor (tray 5 pick/lift) does not turn o.
245.82 Motor (tray 5 pick/lift) speed did not ramp up to
the required level.
245.83 Motor (tray 5 pick/lift) stalled.
245.84 Motor (tray 5 pick/lift) ran too slow.
245.85 Motor (tray 5 pick/lift) ran too fast.
245.86 Motor (tray 5 pick/lift) moved too long.
245.91 Paper remains detected at the sensor (tray 5
pass‑through) after the printer is turned on.
See
“Sensor (tray 5 pass‑through) static jam
service check” on page 181.
Sensor (tray 5 pass‑through) static jam service check
Action Yes No
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
4064
Diagnostics and troubleshooting
181
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