Optional tray pick/lift drive failure service check
Action Yes No
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Make sure that all the trays and tray inserts are properly installed.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Enter the Diagnostics menu, and then navigate to:
Input tray quick print >select source tray > Single
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Select the motor (Pick (tray x)), and then touch Start.
Note: For tray x, choose the tray number of the aected
source tray.
Does the motor run?
Go to step 9. Go to step 6.
Step 6
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check if the source tray paper feeder and its actuators are
functional, properly installed, and free of damage.
Are the paper feeder and its components functional, properly
installed, and free of damage?
Go to step 9. Go to step 8.
Step 8
Reinstall or replace the paper feeder. See
“250‑ and 550-sheet
tray paper feeder removal” on page 504.
Does the problem remain?
Go to step 9. The problem is
solved.
4064
Diagnostics and troubleshooting
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