Matrox C Series - Page 59

Matrox Display Wall – User Guide 59
2
Cause Windows 10/7 – If the Windows method for driver installation was used (instead of running
the setup program included with your Matrox driver), the driver may not be installed for all
the graphics cards it supports.
1
Solution Run the setup program included with the Matrox driver. The setup program automatically
installs the driver for each Matrox graphics card it supports.
Problem System performance is slow or degraded
1
Cause Your system or cards may be overheating.
1
Solution Make sure the operating temperature of your graphics chip is within a normal range:
1 Access Matrox PowerDesk (see “Using PowerDesk to set up your multi-display layout”,
page 55).
2 From the main interface, click Help and Troubleshooting Æ Troubleshoot .
3 Check the peak temperature being reported.
2
Cause You may be using a platform that hasn’t been validated by Matrox.
1
Solution Use a validated platform. For information on supported systems, motherboards, and chassis
models, contact your Matrox representative or see the Matrox web site
(www.matrox.com/graphics
).
Problem Mura IPX Series card not discovered on the network
1
Cause Your Matrox product may not be properly connected or may be on a different subnet.
1
Solution Verify the connection and status LEDs on your Matrox product (see “Network connector”,
page 29). Also, make sure your Matrox product is properly connected and that all connectors
are properly fastened.
2
Cause Your Matrox product may be on an external network or on a different subnet.
1
Solution Make sure your Mura IPX Series card and the IP source are on the same subnet (see
“Validating the network discovery of your Mura IPX Series cards”, page 50). For more
information, contact your network administrator.
3
Cause Windows Server 2016/2008 R2 only – The Windows SSDP Discovery service may be disabled
on your system.
1
Solution Make sure the SSDP Discovery service is enabled on your system.