58 Matrox Display Wall – User Guide
Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
Make sure your Matrox card is properly installed, you’re using the correct connectors,
and that all connectors are properly fastened.
Make sure you have administrator rights on the system you want to use. For more
information, see Windows documentation.
Review the documentation provided with your Matrox product, including the
information in this section and in your Matrox System Builder’s Guide
(www.matrox.com/mura/support
), to see if your problem is already addressed.
For troubleshooting information on your Matrox C-Series product, see your Matrox
C-Series user guide.
If your problem persists, contact Matrox. For more information, see “Customer support”, page 94.
Common problems and solutions
This section addresses specific problems to your Matrox product that could prevent you from using
your system or graphics hardware.
Problem Not all graphics cards in the computer are fully supported
(Software doesn’t work with a certain graphics card, or another
graphics card doesn’t work at all)
1
Cause
If you have different models of graphics cards in your computer, your Matrox driver may not
support all the graphics cards in your computer.
1
Solution
Disable or remove any graphics hardware not supported by the driver you want to use. If
there’s graphics hardware built into the motherboard of your computer that’s not supported
by your software, see your system manual for information on how to disable this graphics
hardware.
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