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12.1 Network Diagnosis
The M6 has three tools for network diagnosis, only available using the Mercku Portal:
ping:
A utility that checks if an IP address or host is accessible or not. Ping works by sending a
packet to the specified address and waits for the reply. It also measures round trip time and
reports errors. It may also be used when checking if a computer on a local network is
active.
traceroute:
A utility that traces a packet from your computer to the host and will also show the number
of steps (hops) required for it to reach the host, along with the time for each step. It can
identify intermediate hosts. If any of the hops come back with "Request timed out", it
denotes network congestion which is a reason for slow loading webpages and dropped
connections.
nslookup:
A command-line tool to find the IP address that corresponds to a host , retrieving the
relevant address information directly from the DNS cache of name servers.
These tools can be found on the Mercku Portal.
1. Visit http://mywifi.mercku.tech, and log in using your Router Admin Password
2. Go to Advanced Settings > Network Diagnosis > Select tool you would like to use and
enter IP or domain name you would like to investigate > Click Start
12.2 System Log
The system log is used for analysis purposes if you are having any issues with your devices.
When requested, please copy and send this log to the tech team.
Please note that the log will be cleared away after rebooting or resetting. Thus, it is
recommended to create a backup of the log before rebooting or resetting the M6.
You can access the system log using the Mercku Portal.
1. Visit http://mywifi.mercku.tech, and log in using your Router Admin Password
2. Go to Advanced Settings > System Log > Enable
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