Personalizing phone usage via the web 111Final
Twinning If the option is allowed by your administrator, you can configure twinning
which allows you to ring another phone (such as your cell phone)
simultaneously with your desk phone. To view your Twinning options, select
the My Call Coverage option in the Navigation pane.
Follow these steps to set your twinning parameters:
1 Select the Activate Twinning checkbox
2 In the Twinning Target field, enter the phone number of the phone you
want to ring in addition to your desk phone. Enter the number as you
would normally dial it from your desk phone, including prefix digits.
3 Enter the maximum number of simultaneous calls you want sent to your
twinning target in the Maximum # of simultaneous calls to Target field.
Note that your desk phone can receive as many simultaneous calls as its
number of Line Appearance keys.
Do not configure your Twinning Target to be your own company
phone number.
Call groups Incoming calls to a call group have the opportunity to be answered by any
member of the call group. The way the call is presented to the group
members depends on the call group type. The four types of call groups are as
follows:
• Broadcast group — all phones in the group ring simultaneously.
• Monitor group - all phones in the group ring simultaneously when a call
comes in to the primary member of the group.
• Hunt group — phones in the group ring in sequence.
• Rollover group — first available phone in the group rings.
In all cases, the first phone to be picked up answers the call and stops the
phones from ringing.
To view call groups of which you are a member, select My Call Groups in the
Navigation pane.
To view the members of a particular call group, select the Name of the call
group from the list.
Only the administrator can add a call group, or change the members of an
existing call group.
To Next Page
Loading...
