Mitel 5212 - Monitored Groups

Using the phone system 47Final
If your phone has been locked you cannot log out of the phone. The
LOGOUT softkey will not be displayed on your phone. Contact your
system administrator for assistance.
You cannot log in or out, or activate a phone, while the phone is on an
active call.
After you have logged out of the phone, callers to your extension will be
directed to your call coverage target. If no call coverage target is set, the
phone will ring until the caller hangs up.
If the primary member of a Monitor Group logs out of the phone, calls to
the Monitor Group will still ring any secondary phones and will redirect to
the primary member’s call coverage target after the configured number of
rings.
For more information about Monitor Groups, see “Monitoring groups” on
page 47.
If a logged out phone has twinning configured, the twinning target phone
will ring and the call wil be redirected to the logged-out phone’s call
coverage target after the configured number of rings.
Monitored groups
Using the Monitor Groups feature, your calls can be monitored and answered
by other users or you can have your phone monitored for activity. To enable
the Monitor feature, contact your administrator and provide a list of users that
you would like to have monitor your calls or phone. The administrator will
create a Monitor group in your name with the people in your list as members
of the group. There is no other action that needs to be taken on your part.
If you requested to have your calls monitored, calls to one or more of your
Line Appearances will automatically ring on your Monitor group member
phones provided that they have configured the appropriate number of
Monitor Calls or Monitor Call Silent keys on their phone.
When a member of your Monitor group has answered one of your calls, the
Line Appearance on your phone will still indicate the state of the call.
• A flashing key without a ring tone indicates that the call is on hold.
• A lit key indicates that the Line Appearance is in use.
If you requested to have your phone monitored, when your phone is in use the
group member’s phones will show a lit LED against the Monitor Phone key
they have configured on their phone.
If you are part of a Monitor group, you can put a call on hold and either the
primary group member or other phones in the group can pick up the call.
Your call coverage still applies when you are in a monitor group.
A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.