Using the phone system 53Final
Twinned calls
If you have configured your phone to be twinned to another phone (the
twinning target), then incoming calls will ring at the same time on the other
phone.
If you answer the call on your desk phone, the twinning target phone will stop
ringing.
If you answer the call on your twinning target phone, the Line Appearance key
on your desk phone will remain lit. To pull back the call to your desk phone,
simply press the corresponding Line Appearance key. The call disconnects
from the twinning target phone and connects to the desk phone.
Note that if neither your desk phone nor the twinning target phone answers an
incoming call, your call coverage setting will determine what happens to the
call. If the other phone has a voice message service associated with it, then
your twinning target phone's voice message service may answer the call first.
If you want to avoid this situation, then you should ensure that your call
coverage is configured to answer calls before the twinning target phone voice
mail service.
See “Twinning” on page 111.
Using voice mail
Using the Message key on a 5020/5220 IP phone or the key on a
5224 IP phone, you can connect directly to voice mail to retrieve messages or
manage voice mail options such as changing your voice mail greeting. The
Message Waiting Lamp on the phone will light up if messages are waiting.
If your administrator has created an auto attendant with a voice mail retrieval
option and associated it to an external number, you can access your mail box
from any phone by dialing the external number and then selecting the voice
mail retrieval option. You are prompted for your extension, then connected to
your voice mail box.
Using volume control
Use volume control to change ring volume, handset volume, and speaker
volume.
The ring, handset, and speaker volumes return to their default settings if
the phone loses connectivity to power.
Changing ring volume
To change the ring volume on your phone, follow these steps:
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