Using the phone system 35Final
Until the CONF softkey is pressed a second time, the first party will
remain on hold and you can talk with the second party privately.
By putting a 3-Way Call on hold, the other parties can continue talking.
You can use the key on a 5224 IP phone instead of the CONF
softkey. When using this key you must press twice to activate a 3-way call
or you will initiate a transfer instead.
You can use the 3-WAY CALL key instead of the CONF softkey on the
5020/5220 IP phone.
If you want the option to leave the conference and leave the two parties
connected (when both parties are external), you must have the
permission Redirect Inbound Call to External Number enabled.
Once the 3-Way Call is established, you can use the transfer feature to
transfer both parties to another party.
Joining two calls
The 3-way call feature allows you to conference together two calls on your
phone's line appearances. To activate a 3-way call in these circumstances,
follow these steps:
1 While on an active call, press the CONF softkey.
2 Select the Line Appearance of the person on hold that is to be connected.
3 Press the CONF softkey again. The 3-Way Call is now activated.
Account codes
Users can enter account codes against incoming and outgoing calls to
associate those calls with a particular client or account. Once entered,
account codes are logged in the call records kept by your service provider and
can be provided to you on request. Your administrator can enable and disable
the Account Code feature for your business and specify the minimum and
maximum valid account code length.
To use the Account Code feature, a user must have a memory key
programmed with the Account Code feature or be using a phone key
profile that has been programmed with the Account Code feature.
Account code entry
Account codes can be entered against incoming and outgoing calls to
associate those calls with a particular client or account. Account code entry is
accepted before a call is placed or during a call.
To enter an account code before you place a call, follow these steps:
1 Select the programmed Account Code key. The LCD displays:
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