NEC DT700 - Calling Issues

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PHONE TROUBLESHOOTING
Calling
DT700 User Manual 6-153
The phone does not power up (Power Over Ethernet (PoE))
1 Check that the network connector is firmly plugged in to both the phone and the network
jack.
2 If possible, try plugging your phone into another PoE jack on your network.
3 The problem may be with the network cord. Try a new network cord.
4 If you are still having problems with your phone, contact your system administrator.
The phone does not power up (Power supply)
1 Verify that the power supply is firmly plugged into the AC outlet. If possible, try plugging
the power supply into another AC outlet.
2 The problem may be with the power cord. Try a new power cord.
3 If possible, try plugging the phone into a PoE jack on your network.
4 If you are still having problems with your phone, contact your system administrator.
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CALLING
• If your phone has an LCD display, check that your phone is recognized as registered on
the network. Your phone must be registered on the network to make calls.
Figure 6.10 Registered Phone
Figure 6.11
Unregistered Phone
If you phone is not registered on the network, try plugging your phone into another
open port on the local area network.
The phone does not have a dial tone
1 If you need an outside access code to get to an outside line, you may not hear the
outside dial tone until you press the outside access code.
2 Verify that the phone is receiving power.
3 Press the Menu key, then go to 6 Status, 2 Network Information and verify that the
phone has an IP address, Subnet Mask, Default Gateway, and DNS Server listed. If any of
this information is missing, there may be a problem with your connection to the
network. Contact your system administrator.
4 Restart the phone:
a. Press the Menu key.
b. Select 5 Reboot.
c. Press the OK Soft Key or b Enter key on the cursor pad to restart the phone.