NEC SL2100 - Page 86

Program
No.
Program Name Input Data Default
41-16-02 ACD Threshold Overflow - Operation Mode for
ACD Queue
0 = The last waiting call is trans-
ferred
1 = The longest waiting call is
transferred
2 = Send Busy Tone
0
41-17-01 ACD Login Mode Setup - Login Mode 0 = Normal Login Mode
1 = AIC Login Mode
0
41-18-01 ACD Agent Identity Code Setup - ACD Agent
Identity Code
Maximum of four digits No Setting
41-18-02 ACD Agent Identity Code Setup - Default ACD
Group Number
0 ~ 8
0 = No Setting
1 ~ 8 = ACD Group No.
0
41-18-03 ACD Agent Identity Code Setup - ACD Group
Number in Operation Mode 1
0 ~ 8
0 = No Setting
1 ~ 8 = ACD Group No.
0
41-18-04 ACD Agent Identity Code Setup - ACD Group
Number in Operation Mode 2
0 ~ 8
0 = No Setting
1 ~ 8 = ACD Group No.
0
41-18-05 ACD Agent Identity Code Setup - ACD Group
Number in Operation Mode 3
0 ~ 8
0 = No Setting
1 ~ 8 = ACD Group No.
0
41-18-06 ACD Agent Identity Code Setup - ACD Group
Number in Operation Mode 4
0 ~ 8
0 = No Setting
1 ~ 8 = ACD Group No.
0
41-18-07 ACD Agent Identity Code Setup - ACD Group
Number in Operation Mode 5
0 ~ 8
0 = No Setting
1 ~ 8 = ACD Group No.
0
41-18-08 ACD Agent Identity Code Setup - ACD Group
Number in Operation Mode 6
0 ~ 8
0 = No Setting
1 ~ 8 = ACD Group No.
0
41-18-09 ACD Agent Identity Code Setup - ACD Group
Number in Operation Mode 7
0 ~ 8
0 = No Setting
1 ~ 8 = ACD Group No.
0
41-18-10 ACD Agent Identity Code Setup - ACD Group
Number in Operation Mode 8
0 ~ 8
0 = No Setting
1 ~ 8 = ACD Group No.
0
41-19-01 ACD Voice Mail Delay Announcement - Delay
Message Start Timer
0 ~ 64800 (seconds) 0
41-19-02 ACD Voice Mail Delay Announcement - Mailbox
Number for 1st Announcement Message
Dial (up to eight digits) No Setting
41-19-03 ACD Voice Mail Delay Announcement - 1st Delay
Message Sending Count
1 ~ 255
0 = No message is played.
0
41-19-04 ACD Voice Mail Delay Announcement - Mailbox
Number for 2nd Announcement Message
Dial (up to eight digits) No Setting
41-19-05 ACD Voice Mail Delay Announcement - 2nd De-
lay Message Sending Count
1 ~ 255
0 = No message is played.
0
41-19-06 ACD Voice Mail Delay Announcement - Wait
Tone Type at Message Interval
0 = Ring Back Tone
1 = Music On Hold Tone
2 = Background Music Source
0
41-19-07 ACD Voice Mail Delay Announcement - ACD
Forced Disconnect Time after 2nd Announce-
ment
0 ~ 64800 (seconds) 0
41-19-08 ACD Voice Mail Delay Announcement - Delay
Message Interval Time
0 ~ 64800 (seconds) 20
41-20-01 ACD Queue Display Settings - Number of Calls
in Queue
0 ~ 128
0 = No Display
0
SL2100 ISSUE 1.0
1-72
Automatic Call Distribution (ACD)
A