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PHONE TROUBLESHOOTING
Audio
DT700 Phone User Guide 12-307
The name shown on the LCD of my phone is wrong
The name that shows up on the main screen of your phone is configured by your
system administrator. If there the name shown on your phone is incorrect, contact
your system administrator.
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AUDIO
There is no audio to my handset
1 Verify that the headset is firmly plugged into the HANDSET jack on the back of the
telephone.
Figure 12.22 Handset Connection
2 Make sure the switch hook is working correctly when you lift the headset.
3 Make sure the Speaker key on the telephone is not on. The LED on the Speaker key is
green when the Speaker is active. When the Speaker is active, there is no audio to your
telephone handset.
Figure 12.23 Speaker is on
4 Make sure you do not have a headset enabled for the phone. If the headset is enabled,
you will see a Headset icon and softkey when you are phone calls.
Figure 12.24 Headset icon and Headset softkey
Phone
Modular
Plug
Coiled Cord
Groove
HANDSET
Connector
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