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NEC Univerge SV9300 Series User Manual

NEC Univerge SV9300 Series
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UNIVERGE IP Phone DT820
USER’S GUIDE
GVT-002707-001
Issue 3.1
May, 2017

Table of Contents

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NEC Univerge SV9300 Series Specifications

General IconGeneral
VoIP SupportYes
SIP SupportYes
Unified CommunicationsYes
Headset PortYes
HandsetYes
SpeakerphoneYes
DisplayColor LCD
LinesVaries by phone model
Power over Ethernet (PoE)Yes
Supported CodecsG.711, G.722, G.729
USB PortYes
HD AudioYes
Wall MountableYes

Summary

Important Notices and Disclaimers

Liability Disclaimer

NEC Corporation reserves the right to change specifications, functions, or features without notice.

General Notice

Read the document carefully before using the product and keep it accessible for future reference.

Preface and Manual Overview

Outline of this Manual

Describes the structure and content of the manual.

Marks Used in this Manual

Explains the meaning of marks used in the manual for user guidance.

Terms in this Manual

Defines key terms used within the manual for user understanding.

Introduction to UNIVERGE IP Phone DT820

About the Terminal

Details the terminal models, their features, and external appearance.

Specifications

Lists the technical specifications of the UNIVERGE IP Phone DT820 series.

Keys and Parts

Explains the function of each key and physical part of the terminal.

Programmable Keys with LCD Display

Describes how programmable keys with LCD display provide dynamic information.

Installation Procedure

Provides step-by-step instructions for installing the terminal.

Connecting Headset

Guides on how to connect a headset to the terminal for audio communication.

About Screens

Explains the different screens displayed on the terminal and how to navigate them.

Display and Soft Keys

Details LCD information, soft keys, and their functions.

Terminal Setup Guide

Adjusting Volumes

Instructions on how to adjust handset, speaker, and ringer volumes.

Setting Headset Ring

How to enable or disable the ringing of the connected headset.

Setting Ringer Tone

Guide to setting different ringer tones for internal and external calls.

Enabling/Disabling RTP Alarm

How to enable or disable RTP Alarm notification for packet loss.

Setting Key Touch Tone

Explains how to set the audible tone generated when pressing digit keys.

Setting Music on Hold

Instructions for setting background music to be played during call holds.

Volume Level Display

How to control the display of volume levels for various audio settings.

Screen Saver Settings

Configuration options for activating the screen saver when the terminal is idle.

LCD Backlight Control

Procedures to turn the LCD backlight on or off for power saving.

LCD Backlight Fade Control

How to enable or disable the smooth fading of the LCD backlight.

Setting Language

Information on changing the terminal's display language.

Changing Password

Steps to change the terminal's password for security purposes.

Setting Usability

How to configure the usability features of the terminal, like key modes.

Resetting Terminal Settings

Guide on how to clear personal data and reset terminal settings to defaults.

Downloading Files

Instructions for downloading files like Music on Hold and Ringer Tones.

Backup and Restore Terminal Settings

How to back up and restore terminal configuration data to/from a server.

Feature Operation Guide

Login and Logout

Procedures for logging into and out of the terminal to activate features.

Making a Call

Explains how to originate external and internal calls using the terminal.

Answering a Call

Steps to answer incoming external and internal calls using the Answer key.

Holding a Call

How to place an active call on hold using the Call Hold key.

Exclusive Call Hold

How to place a call on hold, excluding other users from retrieving it.

Transferring a Call

Guides on transferring calls to other terminals with or without announcement.

Last Number Redial

How to redial previously dialed numbers from the call history.

One-Touch Speed Calling Keys

Using speed dialing keys to quickly call frequently used numbers.

Station Speed Dialing

Registering and using abbreviated codes for faster dialing.

Originating a Voice Call

How to make calls that announce the caller's voice instead of ringing.

Three/Four-Party Conference

How to add additional parties to an ongoing call to create a conference.

Preset Answer

Setting the terminal to answer calls by simply lifting the handset.

Receiving Voice from Speaker

How to use the terminal for listen-only audio during calls.

Talking Handsfree

Operating the terminal for calls without lifting the handset.

Call Pickup - Group

Answering calls directed to other extensions within a pickup group.

Call Pickup - Direct

Picking up calls directed to any other terminal in the system.

Multiline Appearance

Managing multiple lines or terminal numbers on programmable keys.

DND (Do Not Disturb)

How to restrict incoming calls to the terminal.

Save and Repeat a Number

Saving dialed numbers for quick redialing.

Trunk Queuing - Outgoing

Entering a queue for outgoing calls when lines are busy.

Call Back Feature

Setting an automatic call back when a busy or unanswered extension becomes idle.

Timed Queuing (Outside Line Only)

Setting a timed queue for outgoing calls when the called party is busy or unanswered.

Call Handling During Call in Progress

Holding an active call to make or answer another call.

Station Hunting

Routing incoming calls to another terminal in a hunt group when the primary is busy.

Step Call

Calling an idle terminal by dialing an additional digit after reaching a busy one.

Call Waiting

Camping onto a busy terminal to be alerted when it becomes available.

Executive Override

Overriding a busy condition on a called terminal for priority access.

Call Forwarding - Busy Line

Routing calls to another terminal when the current one is busy.

Call Forwarding - No Answer

Forwarding calls to another terminal if there is no answer.

Call Forwarding - All Calls

Rerouting all incoming calls to an alternate destination regardless of status.

Call Forwarding - Destination

Setting a specific destination for call forwarding.

CID (Caller ID) Call Display

Displaying the calling party's information on the LCD for incoming calls.

Voice First/Tone First Modes

Setting incoming calls to ring or go to voice announcement.

Answering Voice Calls Handsfree

Answering voice calls without lifting the handset.

Automatic Intercom

Making voice announcement calls between two terminals using a line key.

Manual Intercom

Initiating intercom calls within a group by pressing a feature key.

Dial Intercom

Making intercom calls using a dedicated feature key and abbreviated dialing.

Internal Zone Paging

Paging terminals within assigned zones or all zones via built-in speakers.

Boss/Secretary Calling

Features for secretaries to manage calls for a boss, including message waiting.

Timed Reminder

Programming automatic calls to terminals at specified times for reminders.

Privacy Release

Allowing another terminal to enter an ongoing conversation privately.

Return Message Schedule

Registering return schedules for display on the calling terminal's LCD.

Whisper Page

Allowing a secretary to interrupt a boss's conversation discreetly.

System Clock Setup

Adjusting the system clock using station dialing features.

Day/Night Mode Change

Activating day/night mode changes by dialing a special code.

Call History

Recording and viewing numbers of dialed or received calls.

Outgoing Call History

Storing up to 60 records of outgoing calls for review and redialing.

Incoming Call History

Storing up to 60 records of incoming calls for review.

Reversing LCD Contrast

Inverting LCD contrast for better readability in different lighting conditions.

Dial by Name (Directory Search)

Making a Call Using Dial by Name

Searching for contacts by name and initiating calls.

Registering Personal Directory

Adding and managing personal contact information in the directory.

Appendix A: Menu List

Terminal Menu List

Lists the main menu items available on the terminal.

Setting Options

Configuration options for user settings like incoming calls, talk, and display.

Download Options

Procedures for downloading files such as Music on Hold and Ringer Tones.

Data Backup and Restore

Steps for backing up and restoring terminal settings and data.

Appendix B: Input Characters

How to Input Characters

Explains character input methods for system and menu operations.

Table of Input Characters

Provides character code tables for various input scenarios.

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