319
11
11. Troubleshooting
This chapter provides troubleshooting tips and information for the wireless VPN firewall. After
each problem description, instructions are provided to help you diagnose and solve the problem.
For the common problems listed, go to the section indicated.
• Is
the wireless VPN firewall on?
Go to Basic Functioning on p
age 320.
• Have
I connected the wireless VPN firewall correctly?
Go to Basic Functioning on p
age 320.
• I cannot
access the wireless VPN firewall’s web management interface.
Go to Troubleshoot the Web Management Interface on
page 321.
• A time-out
occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs on p
age 322.
• I cannot
access the Internet or the LAN.
Go to Troubleshoot the ISP Connection on
page 323.
• I ha
ve problems with the IPv6 connection.
Go to Troubleshooting the IPv6 Connection on p
age 324
• I ha
ve problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility on
page 327.
• I want
to clear the configuration and start over again.
Go to Restore the Default Configuration and Password o
n page 328.
• The
date or time is not correct.
Go to Address Problems with Date and Time o
n page 330.
• I ne
ed more information.
Go to Access the Knowledge Base and Documentation on
page 330.