NETGEAR FVS318N

Troubleshooting
322
ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
Tip: If you do not want to revert to the factory default settings and lose your
configuration settings, you can reboot the wireless VPN firewall and use
a sniffer to capture packets sent during the reboot. Look at the ARP
packets to locate the wireless VPN firewall’s LAN interface address.
• Make
sure that you are using the SSL https://address login rather than the http://address
login.
• Make
sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• T
ry quitting the browser and launching it again.
• Make sure
that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when entering
this information.
If the wireless VPN firewall does not save chan
ges you have made in the web management
Interface, check the following:
• W
hen entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload
button in the web browser. The changes might have
occurred, but the web browser might be caching the old configuration.
When You Enter a URL or IP Address, a Time-Out Error
Occurs
 A number of things could be causing this situation. Try the following troubleshooting
steps:
• Check whe
ther other computers on the LAN work correctly. If they do, ensure that your
computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the
subnet mask, default gateway, DNS, and IP addresses on the Broadband ISP Settings
screen. For more information, see Manually Configure an IPv4 Internet Connection on
page 27.
• If
the computer is configured correctly, but still not working, ensure that the wireless VPN
firewall is connected and turned on. Connect to the web management interface, and
check the wireless VPN firewall’s settings. If you cannot connect to the wireless VPN
firewall, see the information in the previous section (Troubleshoot the Web Management
Interface o
n page 321).
• If
the wireless VPN firewall is configured correctly, check your Internet connection (for
example, your modem or router) to make sure that it is working correctly.