NETGEAR FVS318N

Troubleshooting
328
ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
Test the Path from Your PC to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote
device. From the Windows Run dialog box, type:
ping -n 10 <IP address>
in which <IP addr
ess> is the IP address of a remote device such as your ISP’s DNS
server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do
not re
ceive replies:
• Check that yo
ur PC has the IP address of your wireless VPN firewall listed as the default
gateway. If the IP configuration of your PC is assigned by DHCP, this information is not
visible in your PC’s Network Control Panel.
• Check to
see that the network address of your PC (the portion of the IP address that is
specified by the netmask) is different from the network address of the remote device.
• Check th
at the modem or router is connected and functioning.
• For IPv4 conn
ections, if your ISP assigned a host name, system name, or account name
to your PC, enter that name in the Account Name field on the Broadband ISP Settings
(IPv4) screen. You might also have to enter the assigned domain name or workgroup
name in the Domain Name field, and you might have to enter additional information. For
more information, see Manually Configure an IPv4 Internet Connection on
page 27.
• Y
our ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by allowing traffic only from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a
single PC connected to that modem. If this is the case, you need to configure your
wireless VPN firewall to clone or spoof the MAC address from the authorized PC. You can
do this in the Router’s MAC Address section on the WAN Advanced Options screen. For
more information, see Configure Advanced WAN Options
and Other Tasks on page 43.
Restore the Default Configuration and Password
 To reset the wireless VPN firewall to the original factory default settings, you can use
one of the following two methods:
• Press the
factory default Reset button on the rear panel of the wireless VPN firewall (see
Rear Panel on p
age 17) and hold the button for about 8 seconds until the Test LED turns
on and begins to blink (about 30 seconds). To restore the factory default settings when
you
do not know the administration password or IP address, you need to use the factory
default Reset button method.
• Use
the Default button on the Settings Backup and Firmware Upgrade screen:
a. Select Adminis
tration > Settings Backup and Firmware Upgrade: