NETGEAR FVS318N

Troubleshooting
321
ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
If the error persists, you might have a hardware problem and should contact NETGEAR
technical support.
LAN or WAN Port LEDs Not On
 If either the LAN LEDs or WAN LEDs do not light when the Ethernet connection is
made, check the following:
• Make sure tha
t the Ethernet cable connections are secure at the wireless VPN firewall
and at the hub, router, or workstation.
• Make sure tha
t power is turned on to the connected hub, router, or workstation.
• Be su
re that you are using the correct cables:
When connecting the wireless VPN firewall’s WAN ports to one or two devices that
p
rovide the Internet connections, use the cables that are supplied with the devices.
These cables could be standard straight-through Ethernet cables or Ethernet crossover
cables.
Troubleshoot the Web Management Interface
 If you cannot access the wireless VPN firewall’s web management interface from a PC
on your local network, check the following:
• Check the
Ethernet connection between the PC and the wireless VPN firewall as
described in the previous section (LAN or WAN Port LEDs Not On).
• Make su
re that your PC’s IP address is on the same subnet as the wireless VPN firewall.
If you are using the recommended addressing scheme, your PC’s address should be in
the range of 192.168.1.2 to 192.168.1.254.
Note: If your PC’s IP address is shown as 169.254.x.x:
Windows and Mac operating systems generate and assign an IP
a
ddress if the computer cannot reach a DHCP server. These
autogenerated addresses are in the range of 169.254.x.x. If your IP
address is in this range, check the connection from the PC to the
wireless VPN firewall and reboot your PC.
• If your wireless VPN firewall’s IP address has been changed and you do not know the
current IP address, reset the wireless VPN firewall’s configuration to factory default
settings. This sets the wireless VPN firewall’s IP address to 192.168.1.1. This procedure
is explained in Restore the Default Configuration and Password on p
age 328.