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7. Troubleshooting

• Common to Windows and Mac OS X

• For Windows

USB Connection Problems

Cause Solution Reference

An unsupported USB cable is used. Use a USB 2.0 cable. -

A USB hub is used. Directly connect the machine to the

computer.

Connecting a USB Cable

(User's Manual)

A printer driver is not installed

correctly.

Reinstall the printer driver.

Installing a Driver and Software

to a Computer (User's Manual)

Cause Solution Reference

The machine is offline. Right-click the [OKI MC563*] icon on

the [Devices and Printers] folder, and

then select [See print jobs] (If the

icons are grouped, select [See print

jobs] > [OKI MC563 *]).

* Indicates the driver type. (ex.

PCL6/PS/XPS/FAX)

In the dialog box, select the [Printer]

menu and then clear the check of

[Use Printer Offline].

A switch, buffer, extension cable, or

USB hub is used.

Directly connect the machine to the

computer.

Connecting a USB Cable

(User's Manual)

Another printer driver that works

when connected via a USB interface

is installed.

Remove the other printer driver from

the computer.

Other manuals for Oki MC363

Questions and Answers:

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