Oki MC363 Advanced Manual

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7. Troubleshooting
26 Transmission failed. The dial tone was not detected. Change the PBX line setting and send again. PBX
line setting can be changed by pressing the
(SETTING) button on the operator panel and
selecting [Admin Setup] > [Fax Setup] > [Fax
Setting] > [PBX Line].
27 Redialed, but the line was busy. Wait a while and tray again.
If the error persists, turn off the busy tone detection
and send again. Busy tone detection setting can be
changed by pressing the (SETTING) button
on the operator panel, selecting [Admin Setup] >
[User Install] > [Busy Tone Detection], then set
[Busy Tone Detection] to [OFF].
32 Super G3 communication failed. Turn off the super G3 mode.(*)
35 The confidential reception failed. The subaddress
did not match the subaddress specified by the other
party.
Confirm the other party that the correct subaddress
was specified.
There is nothing wrong with this machine.
36 Fax was not received because the number of faxes
with the confidential reception has reached the
upper limit.
Up to 30 documents can be received in a
confidential box.
Print the documents received with the confidential
reception. Received documents are automatically
deleted after being printed.
37 Bulletin board box polling transmission failed. The
subaddress of the other party did not match.
Contact the other party and have them check that
they specified the correct subaddress.
There is nothing wrong with this machine.
38 Bulletin board box polling transmission failed. The
box is being operated.
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39 The confidential reception cancelled. The box is
being operated.
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40 Transmission failed. The destination machine did
not reply.
Turn off the super G3 mode.(*)
41 Transmission was cancelled. The communication
quality has deteriorated.
Wait a while and tray again. If the error persists,
contact your dealer or telecommunication carrier.
43 Reception was cancelled. The communication
quality has deteriorated.
Turn off the super G3 mode.(*)
If there is a problem in the received fax, contact the
other party and have them resend.
45 The communication stopped. A wrong signal was
received.
Turn off the super G3 mode.(*)
46 The communication stopped. A wrong signal was
received.
Turn off the super G3 mode.(*)
47 The communication stopped. A wrong signal was
received.
Turn off the super G3 mode.(*)
48 Transmission failed. The destination machine could
not receive faxes.
Wait a while and send again.
If the error persists, contact the other party and
have them check the status of their machine.
Error
code
Description Solution
49 Receiving faxes failed. The destination machine
stopped sending.
Turn off the super G3 mode.(*)
If there is a problem in the received fax, contact the
other party and have them resend.
4a Transmission was cancelled due to the ID checking
function. The fax number (own number) registered
on the other party's machine and the last four digits
of the number you specified did not match.
Confirm the number and send again. If the error
persists, contact the other party and have them
check the information registered on their machine
(Ex: checking the ID). Or send again with the ID
checking function disabled.
Checking ID setting can be changed by pressing
the (SETTING) button on the operator panel,
selecting [Admin Setup] > [Fax Setup] > [Security
Function], then setting [ID Check Tx] to [OFF].
4b Reception was blocked by the Block Junk Fax
function.
If there is a problem with the blocking mail function,
check the Block Junk Fax setting.
If the error persists, contact the other party and
have them check that the ID (own number
registered in the other party’s machine) is correct.
4c The confidential sending failed. The fax was not
sent because the destination machine could not
receive the fax.
Contact the other party and have them check that
the confidential box is available, etc.
4d The bulletin board box polling reception failed.
Documents were not set on the destination
machine.
Contact the other party and have them check that
the bulletin box is available, etc.
51 The communication quality may be low. The fax
may not have received correctly.
If there is a problem in the received fax, contact the
other party and have them resend.
52 Reception failed and the communication stopped. Turn off the super G3 mode.(*)
If there is a problem in the received fax, contact the
other party and have them resend.
60 Transmission failed and the communication
stopped.
Turn off the super G3 mode.(*)
Wait a while and tray again.
If the error persists, contact the other party and
have them check the available memory, etc.
65 Transmission failed and the communication
stopped.
Contact the other party and have them check the
available memory, etc.
66 The communication quality may be low.
The fax may not have sent correctly.
Turn off the super G3 mode.(*)
Contact the other party and have them check the
fax.
If there is any problem, wait a while and send again.
67 The communication stopped. A wrong signal was
received.
Turn off the super G3 mode.(*)
69 The communication stopped. A wrong signal was
received.
Turn off the super G3 mode.(*)
6a The communication quality may be low. The fax
may not have received correctly.
Turn off the super G3 mode.(*)
If there is a problem in the received fax, contact the
other party and have them resend.
Error
code
Description Solution

Oki MC363 Specifications

General

Functions	Print, Copy, Scan, Fax
Print Technology	LED
Fax Modem Speed	33.6 kbps
Monthly Duty Cycle	Up to 45, 000 pages
Duplex Printing	Yes
Weight	29 kg
Print Resolution	1200 x 1200 dpi
Scan Resolution	Up to 600 x 600 dpi
Connectivity	USB 2.0, Ethernet, Wireless
Paper Capacity	250 sheets (standard tray)