Rev 0.21 Dec.04 99
5
5: Troubleshooting
Not in Service
• If you are inside a building or near a structure that may be
blocking the signal, change the position or location of your
computer.
• Ensure you are within the CDMA network coverage area.
For coverage information, contact Verizon.
• Check with Verizon - a network or account problem may
be preventing the EM5625 from obtaining service.
Modem is In Use
The EM5625 already has a connection when you attempt to
make another connection.
• End the first call before you initiate the next one.
SMS Failed
Some possible reasons for a failure to send are:
• You do not have a subscription to a service that allows you
to send SMS messages.
• You do not have NationalAccess service ( ) or an active
dial-up/Quick 2 NetSM (14.4kbps) connection ( ).
• A destination in the “
To” field is not valid.
• The message exceeded the maximum length for SMS
messages (usually around 160 characters).
• There is a CDMA network problem or a problem with
your account.
Cannot send or receive SMS
Ensure you have:
• A subscription to a service that allows you to send and
receive SMS messages
• NationalAccess service ( ) or an active dial-up/
Quick 2 NetSM (14.4kbps) connection ( )
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