Panasonic WV-SW355 - Page 123

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Symptom Cause/solution
Reference
pages
Authentication window is dis-
played repeatedly.
 • Istheusernameandpasswordchanged?
While accessing the camera, when changing the user
name and password of another user logging into the cam-
era on another web browser, the authentication window
will be displayed each time the screen is changed or
refreshed.
–
It takes time to display the
screen.
 • AreyouaccessingthecameraintheHTTPSmode?
In this mode, the refresh interval becomes slower due to
decode procession.
–
 • Areyouaccessinganothercamerainthesamelocalnet-
workviaaproxyserver?
Configure the web browser to not use the proxy server.
–
 • Aretwoormoreusersbrowsingthecameraimages
simultaneously?
It may take time to display the screen or refresh interval
may become slower when two or more users browse the
camera images simultaneously.
–
Cannot access the camera from
a cellular phone.
 • IstheURLcorrect?Oris"/mobile"missingattheendof
theURL?
Check if the URL is entered correctly. When accessing the
camera from a cellular phone, it is necessary to enter "/
mobile" at the end of the URL that is used for the camera
access from a PC.
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 • IstheSSLencryptionmethoddifferentfromthatofthe
camera?
Select "HTTP" (Do not select "HTTPS") for "HTTPS" -
"Connection" on the "Network" page - the [Network] tab,
and access the camera again.
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 • Didyouaccess"http://"whileusingtheHTTPSfunction?
  TousetheHTTPSfunction,access"https://".Itisalso
necessary to enter the port number.
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User registration for the
"Viewnetcam" service fails.
 • Istheregisterede-mailaddresscorrect?
When an e-mail with the "Viewnetcam" website link is not
received, the registered e-mail address may be incorrect.
Visitthe"Viewnetcam"website(http://www.viewnetcam.
com/) to register the correct e-mail address.
–