Panasonic WV-SW355 - Page 122

122
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Symptom Cause/solution
Reference
pages
Cannot access the camera via
the Internet.
 • Arethenetworksettingsofthecameracorrect?
Set the default gateway or DNS server address correctly.
To use the DDNS service, check that the settings are cor-
rect.
 • Isthesettingfor"Defaultgateway"onthe"Network"
pageconfigured?Oristhesettingcorrect?
When communicating using IPv4
Configure the setting for "Default gateway" of "IPv4 net-
work" on the [Network] tab of the setup menu.
83, 84
 • Isthesettingofportforwardingconfiguredfortherouter?
To enable the access to the camera via the Internet, it is
necessary to perform the port forwarding setting when
the router in use does not support the UPnP function.
Refer to the manuals provided with the router for further
information.
 • IsUPnPfunctionoftherouterdisabled?
Refer to the manuals provided with the router in use to
enable the UPnP function.
 • Ispacketfilteringsetfortheroutertoforbidtheaccess
viatheInternet?
Configure the settings of the router in use to enable the
access via the Internet. Refer to the manuals provided
with the router for further information about the settings.
85
 • Areyouaccessingthecamerausingthelocaladdress
(theIPaddressusedinalocalnetwork)?
When accessing the camera, use the global address (or
the URL registered in the DDNS service) and the port
number of the camera as the IP address to be used in the
Internet.
83, 84, 101
Cannot access the camera via
the URL of the "Viewnetcam"
service.
 • Istheglobaladdressofcamera(orrouter)notifiedtothe
"Viewnetcam"serviceserver?
Log into the "My Account" page of "Viewnetcam" website
(http://www.viewnetcam.com/)tochecktheinformationof
the registered camera. If the global address is not dis-
played for the IP address, access the camera, and regis-
ter the user information for the "Viewnetcam" service on
the [DDNS] tab on the "Network" page of the setup menu.
In addition, check the "Status" of "Viewnetcam" (on the
[Status] tab) and the system log (on the [System log] tab)
of the "Maintenance" page of the setup menu.
103, 104