Appendix B
Troubleshooting
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without prior written permission from PAX.
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General Troubleshooting, Continued
The terminal time reverts to 1/1/1995 or 1/1/2000 after being removed from
power source.
The internal battery needs to be replaced. This requires repair by a certified repair
center.
The eight-digit user password has been forgotten.
Reload the parameters using BroadPOS.
Screen display is too light / dark.
The screen contrast is too high or too low. Adjust the Contrast by rebooting the
terminal and press the MENU key. Then scroll down until you see the LCD Adjust
Menu option.
“Invalid Terminal ID” or “Invalid Merchant ID”.
This is usually displayed when trying to authorize a transaction directly after a
download. Verify all of the Parameters for the Host Processor. One or more of the
parameters are most likely incorrect.
“Bad Credit Batch” or “Bad Debit Batch” is a system message that is displayed
and printed when an EDC batch will not close. This is usually due to the Host and
terminal being out of balance. This means that the terminal has a balance that is
different from the balance that the Host has. This message should be followed by
a Host Specific message. Contact the Host Processor for more information.
Need to Batch! More Offlines.
The maximum number of stored (offline) transactions has been reached. Upload
and batch the current transactions.
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