PAX S80 - Pin Pad Troubleshooting

Appendix B
Troubleshooting
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without prior written permission from PAX.
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B.3 Pin Pad Troubleshooting
PIN Pad Inactive.
On Secure terminals the message “PIN PAD INACTIVE” is displayed. The PIN
Pad must be activated. Access PIN Pad Function in the System Option menu.
Error! Check PIN Pad.
 Verify that the terminal is equipped with an internal PIN Pad.
 Check the connection to the external PIN Pad.
Error! Check MAC Keys.
 External PIN Pad is not encrypted correctly.
 External PIN Pad is not encrypted.
Internal PIN Pad not Detected.
Terminal is not equipped with an internal PIN Pad. An external PIN Pad must be
used.
Invalid Entry! Key Not Accepted.
An incorrect key was entered in the Master / Working Key field. Re-enter the key.
ERROR: No Key.
 Internal PIN Pad is not encrypted correctly.
 Internal PIN Pad is not encrypted.
Internal Error #23.
Temporary Error, wait a while and try the transaction again.
Internal Error #24.
Try transaction again.