Chapter 4
How to Do Transaction
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without prior written permission from PAX.
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4.1.2 Credit Return
Note
A Credit RETURN is the reversal of an approved and settled
transaction. A RETURN issues credit to the customer’s credit card. If
the transaction has not already been settled, a VOID should be
processed.
Example: X bought a cell phone from Y’s shop in the previous day. But
he found that cell phone does not work well. So he went to Y’s shop to
return the cell phone and wanted Y to return his money. Y has done a
batch close so he cannot void that transaction, he should do a Credit
Return to return money to X’s Credit card account. X gives his credit
card to Y. Y processes a Credit Return transaction. Then, X gives the
cell phone back to Y and Y give the credit card to X.
X-Credit card holder; Y-Merchant of shop
Input the amount of the Return then Press
[ENTER].
* If the original transaction included a tip amount then the
total amount should be entered as the return amount.
This prompt occurs when the Invoice Mode
feature is turned on.
When prompted, enter the invoice No. then press
[ENTER].
This prompt occurs when the Clerk/Server ID
Mode feature is turned on.
When prompted, enter the clerk/server ID then
press [ENTER].