Plus C-20W - Captureboard Operational Issues; Printer Connectivity and Output Issues

E-48
Please check the following matters before making a request for servicing.
Condition Please Check
Captureboard Related
Pressingthe ON/Standby  button does
notswitchonthepower.
• CheckwhetherthecableoftheACpoweradapterisdisconnectedfromthe
DCconnectoroftheCaptureboardorthewalloutlet.(UnplugtheACpower
cable fromthe outlet, wait several seconds and then plug it back into the
outletagain.)
Writingonthesheetisnoterasedwiththe
eraser.
• Wasamarkerotherthanadedicatedmarkerused?

Parts of characters and lines are not dis-
playedonprintoutsorinimagedata.
• Blurred characters and thin linesmay not be displayed on printouts or in
imagedata.
Scanned copy (image) is dirty, Erase
Reminder function is activated even when
sheetiserasedwiththeeraser
• Istheremarkerresidueorsubstantialquantitiesofrefuseonthesheet?
 (Ifthesheetisdirty,moistenasoftclothwithwater,wringwell,thenwipethe
sheetinastrokingmanner.)
When the captureboardand PC are con-
nected, the PC does not recognize the
captureboard
• Check whether the captureboardis in an operable condition, and whether
theUSBcableisconnectedproperly.
• IsthecaptureboardconnectedtothePCviaaUSBhub?
 (ConnectthecaptureboarddirectlytotheUSBportofthePC.)
Thedateisnotupdated. • Thecaptureboard’sbatteryisdead.Contactyourstoreofpurchase.
*Iftheproblempersists,pleasecontactyournearbyPLUSCorporationsalesoffice,dealer,orstore.
Condition Please Check
Printer Related
Thecaptureboard’spowerturnson,butthe
printer’spowerdoesnot.
• Checkwhethertheprinter’spowerplug(DCplug)issecurelyinserted.
 Ifthepowerstilldoesnotturnon,disconnecttheACadapterboxandcheck
whethertheprinter’sACpoweradaptersideplugisunpluggedfromtheAC
poweradapter.(Forsomeprintersitisdirectlymounted.)
PrintingisnotpossiblewhenColorPrint(or
B/WPrint)buttonispressed.
• Checkthatthepowercableoftheprinterandtheprintercablearesecurely
connected.
• Checkthattheprinterpowerindicatorislit.
• Check whether the captureboard’s status indicators and the printer’s error
indicatorarelit.
If an error is displayed on the captureboard’s display window, see page
E-46.
(Please see the printer instruction manual for information about printer
errors.)
Thepaperfeedisabnormal. • Possiblecauses include damp paper,overly thin or thickpaper, only one
sheet of paperis set, and a curved setting of the paper. (Please see the
instructionmanualforyourprinter.)
Analteredcolorisprinted,notthespecified
color.
• Pleasereplacetheprintcartridgeswithnewones.
Thereisnoprinting. • Checkthattheprintcartridgeisproperlyset.
• Checkthattheprintcartridgeisnotplugged.
• Printisverypale,therearewhitelineson
it,orpageisdirty.
• Printed colors are very different from
thoseofthemarkersthatwereused.
Istheprintcartridge’snozzlepartiallychoked?
• Makeatestprintandchecktheconditionsofthenozzle.
Troubleshooting
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