Polycom realpresence group series Administrator's Manual

Contents
Polycom, Inc. 12
View Call Statistics for an Active Multipoint Call with the Remote Control . . . . . . . . . . . 214
View Call Statistics for an Active Point-to-Point Call with the Touch Control . . . . . . . . . 215
View Call Statistics for an Active Multipoint Call with the Touch Control . . . . . . . . . . . . 215
Reset a RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Perform a Factory Restore on the Polycom RealPresence Group System . . . . . . . . . . . . . . 216
Use the Restore Button for a Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Use a USB Storage Device for a Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Delete Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Perform a Factory Restore on the RealPresence Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Perform Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
When the process is complete, the device displays the splash screen and then the home
screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Perform Factory Restore with a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Perform a Factory Restore on the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Perform a Factory Restore on the Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . 220
Perform a Factory Restore on the EagleEye Producer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Find Your System IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Before You Contact Polycom Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Locate the System Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Locate the Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Locate Active Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Locate the IP Address and H.323 Extension Settings . . . . . . . . . . . . . . . . . . . . . . . 223
Locate the LAN Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Locate Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
System Back Panel Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Polycom RealPresence Group 300 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Polycom RealPresence Group 310 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Polycom RealPresence Group 500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Polycom RealPresence Group 700 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Connections to RealPresence Group Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Connections from RealPresence Group Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Security Profile Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Maximum Security Profile Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Change Maximum Security Profile Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Polycom realpresence group series Specifications

General

Video Standards	H.264, H.263, H.264 High Profile
Audio Standards	G.711, G.728
Content Sharing	People+Content
Network	H.323, SIP
Security	AES encryption
Video Input	HDMI
Video Output	HDMI
Audio Input	HDMI
Audio Output	HDMI
Audio Features	Noise Reduction, Automatic Gain Control
Connectivity	Ethernet
Ports	Ethernet, HDMI
Compatibility	Microsoft Lync / Skype for Business, BlueJeans, Zoom