Polycom Sound station IP 5000 - Holding and Resuming Calls; Transferring Calls

Polycom
®
SoundStation
®
IP 5000 Phone User Guide
15
During Calls
During a call, you can d o th e following:
 Place the call on hold .
 Transfer the call to another party.
 Set up a conference with the party you’re talking with and another party.
Holding and Resuming Calls
You can place a call on hold. When a call is held, the LEDs flash red.
Your phone can handle a m axim u m of eight calls on hold, or one active call
and seven calls on hold . Only one call can be active at any time.
When you have more than one call (for example, one active call and one call
on hold, or two calls on hold), a counter displays at the top-right of the screen
ind icating the total number of calls you have, and w h ich call currently
disp lays. The m ost recent call d isplays first.
The following figure show s that your phone has two calls, and you’re
currently viewing the first (most recent) call.
To scroll through calls, press or .
To hold a call:
>> Durin g a call, press the Hold soft key.
The console LEDs flash red to indicate that a call is held.
To resume a held call:
>> While a call is held , press the Resu me soft key.
Transferring Calls
When you transfer a call, you have the option to talk to the party to whom
you’re transferring the call, or you can automatically transfer the call without
speaking to the other party.