Polycom
®
SoundStation
®
IP 5000 Phone User Guide
55
Troubleshooting
The following tables contain general troubleshooting information to help you
solve any problems you might encounter when you use the
Sound Station IP 5000 conference phone. The tables list p ossible trou ble
symptoms, the likely causes of these problems, and recommended corrective
actions to take. Problems are grouped as follows:
Power and Startup on p age 55
Controls on page 56
Access to Screens and Systems on page 57
Calling on page 57
Displays on page 58
Audio on page 58
Overall Functioning on page 58
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware (see Testing Ph one
Hardware on page 59).
If your phone is u nable to perform certain tasks, a warning icon, , will
display in the status bar. You can view details about phone issues from the
Warnings screen. For more information, see Investigating Phone Warnings on
page 59.
Power and Startup
Sym
pto
m Pr
ob
lem
Co
rrec
t
ive
A
c
t
i
on
The display shows
N
et
w
o
r
k
L
i
n
k
i
s
D
o
w
n
.
The network cable isn’t properly
connected.
Try the following:
• Check the cable termination at the
switch or hub (furthest end of the
cable from the phone).
• Check that the switch or hub is
operational (flashing link/status
lights).
• Verify that the LAN port is active.
Press , and then select
S
t
a
tu
s
>
N
e
t
w
o
rk
>
E
th
er
n
e
t
. From the
Ethernet screen, scroll to
LAN po
r
t
and verify that it’s Active.
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