Problem Causes Solutions
The settings of the source
device cannot be
synchronized.
The message, "The status of
device configuration
synchronization: Error"
message is displayed on the
top page of Administrator
Settings of the machine's
browser, along with the one
of the following:
• The synchronization
source device does not
respond
• The synchronization
source does not
correspond to the
device configuration
synchronization
• The system version is
different from that of the
synchronization source
• The administrator
password settings for
the synchronization
source whiteboard are
incorrect.
• Cannot obtain/reflect
the device
configuration of the
synchronization source
• The source device is
turned off, or it is not a
whiteboard.
• RICOH Whiteboard is
specified as the source
device, but is does not
support the sync
function.
• The source whiteboard
supports the sync
function, but the version
of the whiteboard
software does not
match that of the source
whiteboard.
• The password does not
match the one specified
in [Administrator
Settings] > [Change
Administrator
Password] on the
source whiteboard.
• The source file is
corrupted.
• Turn on the power of the source
whiteboard, or change the IP
address.
• Update the system of the source
device to the version that supports
the sync function.
• Update the system to the same
version as the source device.
• Enter the password specified in
[Administrator Settings] >
[Change Administrator Password]
on the source whiteboard.
• The network may have been
disconnected temporarily. Check
the network environment.
When You Cannot Use the Interactive Whiteboard As You Want
243
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