SERVICE CALL CONDITIONS
G065 4-12 SM
SC Level Symptom Possible Cause
829 B
Self-diagnostic Error: Optional RAM
The optional RAM returned an error
during the self-diagnostic test.
•
RAM DIMM defective
•
Controller board defective
Self-Diagnostic Error: Parallel
Interface
835 B
Loopback test error.
•
Loopback connector not detected
•
IEEE1284 connector defective
•
Controller board defective
Self-diagnostic Error: Resident Font
ROM
836 B
The resident font ROM returned an
error during the self-diagnostic test.
•
Controller board defective
Network I/F Abnormal850 B
NIB interface error.
•
NIB defective
•
Controller board defective
IEEE 1394 I/F Abnormal851 B
IEEE1394 interface error
•
IEEE1384 interface board
defective
•
Controller board defective
No HDD detection at main power on860 C
Hard disk is not detected.
•
Cable between controller board
and HDD loose or defective
•
HDD power connector loose or
defective
•
HDD defective
•
Controller board defective
No HDD detection when recovering
from Energy Saver Mode
861 C
Hard disk is not detected.
•
Cable between controller board
and HDD loose or defective
•
HDD power connector loose or
defective
•
HDD defective
•
Controller board defective
Maximum number of bad sectors
detected on HDD
862 A
101 bad sectors have been detected,
i.e. SC863 has occurred 101 times,
which is the maximum allowable
number.
•
Defective HDD
Bad sector863 B
HDD sector data cannot be read
correctly.
•
Damaged data (potentially
defective HDD).
HDD data CRC error864 B
HDD reports CRC error during HDD
operation.
•
Abnormal data transfer when
reading from the HDD.
HDD access error865 B
HDD error detected other than
SC863 and SC864.
•
HDD defective
C
ONTROLLER
Self-Diagnostic Error: CPU820 B
The central processing unit returned
an error during the self-diagnostic
test.
•
Controller board defective
•
Software defective