Message Cause Solution and reference
"The print job has
been cancelled
because capture
file(s) could not be
stored: Exceeded
max. number of
pages per file."
The number of
pages stored in the
machine exceeded
the maximum
number while
saving the capture
data.
• Reduce the number of pages in the document to
send.
• Erase documents that are no longer needed.
See "Erasing Documents from Document Server",
User Guide (Full Version).
"The selected paper
size is not
supported. This job
has been
cancelled."
A paper size that
cannot be fed on
the machine was
specified and
printing was
canceled by the
auto job cancel
function that was
activated.
Print the document on paper of a size that can be fed
on the machine.
"The selected paper
type is not
supported. This job
has been
cancelled."
A paper type that
cannot be fed on
the machine was
specified and
printing was
canceled by the
auto job cancel
function that was
activated.
Print the document on paper of a type that can be fed
on the machine.
"You do not have a
privilege to use this
function. This job has
been cancelled."
Authentication
information is not
registered correctly
in the printer driver.
Specify the authentication information in the printer
driver. For the authentication information, consult the
user administrator.
See "Specifying Login Information in the Printer Driver",
User Guide (Full Version).
The user registered
in the printer driver
does not have
permission to use
the printer function.
Consult the user administrator. The user administrator
can change the access permissions in the address book.
See "Confirming the Available Functions", User Guide
(Full Version).
9. Troubleshooting
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