Messages Displayed on the Computer
Message Cause Solution and reference
"Any of Login User
Name, Login Password
or Driver Encryption Key
is incorrect."
The login user name or
password entered in
[General User
Authentication] is
incorrect.
Enter the correct login user name and
password in [General User Authentication] that
is displayed after clicking [Scan]. For the login
user name and password, consult the user
administrator.
The driver encryption
key is not registered
correctly in the TWAIN
driver.
Register the driver encryption key on the
[Details] [Authenticate] tab in the TWAIN
driver. For the driver encryption key, consult
the network administrator.
"Authentication password
and/or authentication
algorithm may be
incorrect. Please check."
The SNMPv3
authentication
information registered in
Network Connection
Tool does not match the
information of the
machine.
Consult the network administrator for the
SNMPv3 authentication information, and
change the information registered in Network
Connection Tool.
See "Installing the TWAIN Driver", User Guide
(Full Version).
"Authentication
succeeded. However, the
access privileges for
scanner function has
been denied."
The logged-in user does
not have access
privileges to use the
scanner function.
Consult the user administrator. The user
administrator can change the access
permissions in the address book.
See "Confirming the Available Functions", User
Guide (Full Version).
"Cannot add any more
scanning mode."
The maximum number of
scanning modes that
can be registered
exceeds the maximum
number (100).
Delete scanning modes that are no longer
necessary.
"Cannot connect to the
scanner. Check the
network Access Mask
settings in User Tools."
An access mask is
specified.
Consult your administrator.
When a Message Is Displayed While Using the Scanner Function
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