Message Cause Solution and reference
"Cannot detect the paper
size of the original.
Specify the scanning
size."
The original is not
placed correctly on the
machine.
When you place an original on the exposure
glass, the machine detects the original size by
opening and closing the exposure glass cover
or ADF. Open the cover or ADF by more than
30 degrees when placing an original.
An original with a
difficult-to-detect size
even in the regular size
is placed on the
machine.
When scanning an original with a difficult-to-
detect size, specify [Send Settings] [Scan
Size].
page 214 "Sizes Detectable with Auto Paper
Select"
An original with a
custom size is placed on
the machine.
When scanning an original with a custom size,
specify the original size in [Send Settings]
[Scan Size] [Custom Size].
"Cannot specify any
more scanning area."
The maximum number of
scanning areas that can
be registered exceeds
the maximum number
(100).
Delete scanning areas that are no longer
necessary.
"Communication error
has occurred on the
network."
A communication error
has occurred on the
network.
Check that the settings for the communication
protocol (TCP/IP) are configured correctly on
the computer.
"Entered User Code is
not registered or you do
not have access
privileges to use the
scanner function, please
contact your
administrator."
The correct user code is
not registered in the
TWAIN drive when
User Code
authentication is
specified on the
machine.
Register the User Code on the [Details]
[Authenticate] tab in the TWAIN driver. For the
User Code, consult the user administrator.
The User Code
registered in the TWAIN
driver is not assigned
with the privileges to use
the scanner function.
Consult the user administrator. The user
administrator can change the access
permissions in the address book.
See "Confirming the Available Functions", User
Guide (Full Version).
9. Troubleshooting
278
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