Ricoh M065 - All-Black Print; Missing Cmy Color

Troubleshooting Guide
M065/M066 5-2 SM Appendix
5.1.2 ALL-BLACK PRINT
Symptom Possible cause Necessary actions
All the paper is black.
Incorrectly installed PCDU Install the PCDU correctly.
Defective PCDU Replace the PCDU.
Defective HVPS Replace HVPS.
Defective laser unit Replace the laser unit.
Defective BCU Replace the BCU.
Defective main board Replace the main board.
5.1.3 MISSING CMY COLOR
Symptom Possible cause Necessary actions
C, M, or Y is missing.
Defective PCDU Replace the PCDU.
Loose connection between
printer cartridge and BCU
Replace the drum
positioning cover.
Image transfer belt not
contacting PCDU
Check the belt tension unit.
Defective the drum motor:
CMY
Replace the drum motor:
CMY.
Defective BCU Replace the BCU.