102 Rockwell Automation Publication 2711R-UM001H-EN-E - April 2021
Chapter 6 Troubleshoot the System
Observe Splash Screen
Various actions and status conditions of the terminal are reported on the
splash screen, including version information about the hardware and
firmware.
These tables describe the state messages and the status or error codes that
appear on the splash screen.
POST errors are fatal and most likely due to failed hardware. A fatal error
during firmware installation and loading is most likely recoverable by
installing the appropriate firmware.
Power on Self Test (POST) Failures
Message State Code
POST Failed RAM Fatal 6C
POST Stuck Key Fatal 31
POST Stuck Touch Fatal 3 A
Firmware Installation and Loading
Message State Code
Load Firmware Image into RAM Update 1E
Write Firmware Image into Flash Update A5
Complete and Successful Firmware Installation Update OK
Firmware Image Validation (CRC/Format) Failure Fatal 1E
Firmware Image Compatibility Failure Fatal 1F
Firmware Write to Flash error Fatal A5
Firmware Read-After-Write Verify Fatal D2
Invalid or missing Firmware Image Fatal 0 A
Other Commonly Observed Status Codes
Message State Code
Boot Loader connects to PC via USB Device AutoTest 0 A
Boot Loader loads Firmware Image into RAM AutoTest E6
Boot Loader jumps to Operating System AutoTest FF
Operating System startup Boot G0
Operating System Initialize Init I1…J0
Application Registration and Initialize Init N1…N3
Application Load and Execute Load N4…N6
BL 2.010
2.010OS
HW 03
2.010APP
COMM 2.010
2.010FONT
AUTOTEST E6
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All Rights Reserved.
Hardware
Version
Boot Loader
Version
Firmware
revision
Progress Bar
Status or Error
Code
State Message
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