Seat LEON 2024 - Assistance Call; Information Call

Safety
73
In case of emergency
●
O: the eCall service is not available.
●
Flashes in red, approx. 20 seconds after
switching on the ignition: the eCall service is
deactivated.
●
Lights up red: system failure. The eCall serv-
ice is available with certain restrictions. SEAT
suggests going to a specialised workshop.
●
Lights up green: the eCall service is availa-
ble. The system is ready to work in the vehicle.
●
Flashes green: There is an ongoing voice
connection.
Assistance call
With the breakdown call you can directly re-
quest specialised help in the event of a break-
down.
Parallel to the voice call, some vehicle data is
transmitted, e.g. your current location.
Information call
With an information call, a call is placed to the
customer care service of SEAT.S.A.
Note
Breakdown service and information calls can
incur an additional cost on your telephone
bill.
Types of emergency call
●
Public mandatory by law): emergency call
made to the emergency services of the country
you are driving in, in the language of that coun-
try. ›››page75.
●
Private: an emergency call that is made to a
“SEAT call centre”, which oers enhanced user
service, such as service in the language selec-
ted in the infotainment system. At any time, the
user can choose to cancel the private emer-
gency call in order to be attended by the coun-
try's emergency services.
Private emergency call
If the private emergency call service is availa-
ble in the vehicle's service portfolio, the emer-
gency call service is activated by default for a
limited period of time.
●
The emergency call service can be used
to organise help as quickly as possible in an
emergency situation.
●
When the emergency call service is activa-
ted, a connection is made to the SEAT emer-
gency call centre.
●
If an emergency call is made manually or, in
the event of an accident, when the airbag or
seatbelt pretensioner is triggered, the data rel-
evant to the emergency call will be transmitted
automatically, for example, the current location
of the vehicle ›››page387.
●
The telephone contact person communicates
in the language set in the vehicle's Infotainment
system. If this language is not available at the
location where the emergency call is currently
being made, English will be used.
●
Additional components such as emergency
call microphone, an emergency loudspeaker
and an integrated battery which is separate
from the integrated power supply, are installed
to ensure operation even after a serious acci-
dent.
●
The emergency call service can be deactiva-
ted permanently by a qualified specialist. SEAT
recommends visiting a SEAT dealership.
●
If the public emergency call system is avail-
able in the vehicle, the private emergency
call service can be deactivated via the web
or app, or by preventing data transmission in
the Infotainment system, via the privacy mode
›››page255.
Starting an emergency call manually
1. Briefly press the button cover and open
the cover ›››Fig.49.
2. Press and hold the emergency call button
for a few seconds ›››Fig.50
1
.
The emergency call is activated and a
voice connection is established with the
emergency coordination centre.
The emergency call can also be activa-
ted manually via the Infotainment system
›››page287.