116
Chapter 7
TROUBLESHOOTING AND MAINTENANCE
This chapter describes troubleshooting and maintenance such as misfeed removal, replacing the toner cartridge and
cleaning the machine.
DISPLAY MESSAGES.................................................................................................................. 117
TROUBLESHOOTING .................................................................................................................. 119
MISFEED REMOVAL.................................................................................................................... 127
REPLACING THE TONER CARTRIDGE ..................................................................................... 134
STAPLE CARTRIDGE REPLACEMENT...................................................................................... 135
CHECKING THE TONER QUANTITY AND TOTAL COUNT....................................................... 137
CLEANING THE MACHINE.......................................................................................................... 137
DOCUMENT GLASS AND DOCUMENT COVER/RSPF ........................................................................................... 137
THE BYPASS TRAY PAPER FEED ROLLER............................................................................................................. 138
Trouble Page
Problems related to machine operation
119
The machine does not operate.
The power is on but copying is not possible.
Two-sided copying is not possible.
Wrong paper size is displayed for paper in the bypass tray.
A copy job stops before it is finished.
The contrast of the touch panel is too high or too low.
Image cannot be rotated.
Original size is not selected automatically, or copying does not take place on paper that matches the original size.
120
Paper size for a paper tray cannot be set.
Order of copies is incorrect.
The job is cancelled after the originals were being scanned.
Not all pages are copied.
The RSPF cannot be used.
Lighting fixture flickers.
Paper feeding problems
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When using paper fed from the bypass tray, the copied image is skewed.
Paper from the bypass tray misfeeds.
Paper misfeeds.
Output does not collect neatly in the output tray of the finisher.
Stapled output does not collect neatly.
Image quality problems
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Copies are too dark or too light.
Text is not clear in a copy.
Part of the copied image is cut off.
Blank copies.
Paper is wrinkled or the copied image comes off when the paper surface is rubbed.
Copies are smudged or dirty.
White or black lines appear copies.
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