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TROUBLESHOOTING AND MAINTENANCE
IF YOUR E-MAIL IS RETURNED
If a Scan to E-mail is not successfully transmitted, an e-mail informing you of this fact is sent to the sender selected
at the time of transmission. If this happens, read the e-mail and determine the cause of the error, and then repeat
the transmission.
IMPORTANT POINTS WHEN USING SCAN TO E-MAIL
Be very careful not to send image data files that are too large.
Your mail server's system administrator may have placed a limit on the amount of data that can be sent in one e-mail
transmission. If this limit is exceeded, the e-mail will not be delivered to the recipient. Even if there is no limit and
your e-mail is successfully delivered, a large data file may take a long time to be received and place a heavy burden
on the recipient's network, depending on the recipient's network (Internet) connection environment.
If large image data files are repeatedly sent, the resulting burden on the network may slow down the speed of other,
unrelated data transmissions and in some cases, may even cause the mail server or network to go down.
The images on the following page will produce the following file sizes when scanned as A4 or 8-1/2" x 11" size
originals:
* If multiple images are scanned, the file size will be approximately (Size of each image as indicated above) x
(Number of images scanned).
Although the actual limitation depends on your network environment, a general guideline for the maximum file size
for Scan to E-mail is 2000 KB. In cases where you need to send multiple documents, try such measures as lowering
the resolution mode.
Original image samples
The original images shown below are samples to help you understand the above explanations. Note that these
images are smaller than the actual originals (the actual originals are A4 (8-1/2" x 11") size).
Resolution
File size of text original A when scanned
in "TEXT" mode.
File size of photo original B when
scanned in "TEXT/PHOTO" mode.
300dpi Approx. 50 KB Approx. 1400 KB
600dpi Approx. 90 KB Approx. 5000 KB
Text original A Photo original B
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