SMA SUNNY WEBBOX - User Manual

Other manuals for SMA SUNNY WEBBOX

Technical Description100 pages

Installation Guide64 pages

Quick Reference Guide For Commissioning2 pages

Quick Reference Guide2 pages

Questions and Answers:

C
Clayton KnappSep 1, 2025
Why parameters cannot be processed on SMA SUNNY WEBBOX?
- R
  Rebecca HensonSep 1, 2025
  If you are unable to process parameters on your SMA Measuring Instruments device, it could be due to insufficient user rights. Try changing the user group to one with the necessary permissions. Alternatively, the issue might be related to an outdated inverter with an upgraded SMA Bluetooth Piggy-Back. If the software version is lower than 02.00.00.R, update the Bluetooth Piggy-Back using Sunny Explorer.
K
Kelsey AdkinsAug 25, 2025
How to troubleshoot Sunny WebBox Measuring Instruments unavailable via user interface?
- Y
  ychurchAug 26, 2025
  If the Sunny WebBox is unavailable via the user interface, ensure it's connected to the same network as your computer and check all cable connections. Also, deactivate the computer firewall or enable the necessary connection. If a firewall is blocking the connection that might be the reason. The Sunny WebBox might not be connected to the network or to the power supply. A firewall might be blocking the connection.
H
hullbryanAug 26, 2025
Why can't I access the Sunny WebBox Measuring Instruments user interface via URL?
- A
  Austin RobertsAug 26, 2025
  If the user interface for your Sunny WebBox Measuring Instruments cannot be accessed via the URL, ensure that DHCP is activated. If that doesn't help, use static network settings. The Sunny WebBox could not obtain network settings from the DHCP server.
G
Gerald SmithAug 27, 2025
How to troubleshoot Sunny WebBox SMA Measuring Instruments when it is not available via the user interface?
- M
  Marissa LeeAug 27, 2025
  If your Sunny WebBox is not available via the user interface, verify that the Sunny WebBox is connected to the network by checking the network cable and all connections of the Sunny WebBox and the computer. Also, ensure that the network settings of the computer match the network settings of the Sunny WebBox. Check the settings of your router, and your web browser settings, setting an exception for a proxy server if necessary. As a last resort, reset the network settings of the Sunny WebBox via the Reset button by pressing and holding it for 5–15 seconds, and set your computer to the Sunny WebBox default settings.
T
taylormichelleAug 27, 2025
How to fix Sunny WebBox (SMA Measuring Instruments) not available?
- S
  Stephanie ScottAug 27, 2025
  If the Sunny WebBox from SMA is not available via the user interface or cannot be found via the Sunny WebBox Assistant, it might be due to several reasons. First, ensure the Sunny WebBox is properly connected to both the network and the power supply. If the connections are fine, the issue might stem from incorrect network settings. Use the Sunny WebBox Assistant for commissioning, check and align your computer's network settings, reset the Sunny WebBox, and verify the settings for all network components like routers or proxy servers. A firewall could also be blocking the connection, so try deactivating it or enabling the necessary connection. Lastly, defective network components or cables can cause this issue, so replace any damaged parts.
I
iangarciaAug 28, 2025
Why is my SMA Measuring Instruments Sunny WebBox not sending data?
- N
  nwadeAug 28, 2025
  If your Sunny WebBox isn't sending data to the Sunny Portal or an external FTP server, start by checking the Sunny Portal or FTP Push settings in the Sunny WebBox user manual to ensure they are correctly configured. Perform a connection test to diagnose any network issues. Also, confirm that your Sunny WebBox is registered for data transfer to the Sunny Portal. If the settings are correct, the problem may be a fault in the network. In that case, check the network settings of all components, including the router, Sunny WebBox, and computer, and replace any defective or damaged parts.
S
Sarah AdamsAug 29, 2025
How do I clear cache for SMA Measuring Instruments Sunny WebBox data?
- L
  lindseycombsAug 29, 2025
  If Internet Explorer shows old Sunny WebBox data after an FTP download, it's likely due to the cache properties of Internet Explorer storing old data. To resolve this, use an FTP client to load the plant data directly from the internal FTP server of the Sunny WebBox.
S
Scott GibbsAug 29, 2025
How to fix fault in SMA Measuring Instruments user interface display?
- C
  Cheryl HillAug 29, 2025
  If you encounter a fault in the user interface display of your SMA Measuring Instruments, the issue might be that JavaScript is not activated in your web browser. To resolve this, simply activate JavaScript in your web browser settings.
S
Sandra RoweAug 30, 2025
How to display LAN connection for SMA SUNNY WEBBOX in Windows?
- A
  Ashley DuranAug 30, 2025
  If you find that a LAN connection cannot be displayed in Windows for your SMA Measuring Instruments, it could be due to a missing or defective network card driver (Ethernet card). Check the device manager to see if the network adapter is installed correctly. If not, reinstall the driver. If the network card is faulty, replace it with a new one.
L
Laura BaileyAug 31, 2025
How to resolve duplicate plant names in Sunny Portal after Sunny WebBox (SMA Measuring Instruments) replacement?
- E
  Evan AdamsAug 31, 2025
  If, after replacing a Sunny WebBox, Sunny Portal contains two plants with the same name, it indicates a double Sunny Portal registration. To correct this, assign the plant ID of the old plant to the replacement device. Also, enter the e-mail address of a user with administrator rights in Sunny Portal for the plant into the replacement device. Finally, delete the new plant that the replacement device created in Sunny Portal.

SMA SUNNY WEBBOX Specifications

General

Brand	SMA
Model	SUNNY WEBBOX
Category	Measuring Instruments
Language	English

Summary

Information on this Manual

Symbols Used

Explains safety precautions and general information symbols used throughout the document.

Safety

Appropriate Usage

Defines the intended use, limitations, and suitability of the Sunny WebBox.

Safety Instructions

Provides general safety guidelines to avoid physical injury and device damage.

Device Overview

Overview of the Sunny WebBox LEDs

Explains the meaning and status of each LED indicator on the device.

Overview of the Connection Area

Details the physical ports and connectors available on the Sunny WebBox.

Overview of the LEDs on the Network Connection

Commissioning

Information on Starting up the Device

Outlines the essential steps for the initial startup and configuration of the device.

Mounting; Installation Location Requirements

Specifies environmental and physical requirements for optimal device installation.

Connecting the Sunny WebBox Directly to the Computer

Step-by-step guide for physically connecting the device to a computer.

Configuring Network Settings on the Computer

Windows 7, Windows Vista

Windows XP, Windows 2000

Logging in to the Sunny WebBox for the First Time

Configuring Sunny WebBox for the Local Network

Configuring the Static Network Settings of the Sunny WebBox

Guides setting static IP, subnet mask, gateway, and DNS server addresses.

Configuring the Sunny WebBox for Modem Operation

Connect Modem Cable or GSM Antenna

Instructions for physically connecting the modem cable or GSM antenna.

Configuring the Modem Settings for the Sunny WebBox

Detailed steps for configuring modem parameters, including ISP details.

Connecting the Sunny WebBox to the Inverter

Connecting the Sunny WebBox to a Sunny Central

Specific steps for connecting the device to a Sunny Central via Ethernet.

Connecting the Sunny WebBox to the RS485 Communication Bus

Mounting the Sunny WebBox (Wall or Top-Hat Rail)

Logging in and out of the Sunny WebBox

Logging into the Sunny WebBox

Step-by-step guide to access the device's web interface.

Operation

User Interface

Overview of the Sunny WebBox web interface layout and navigation.

Explanation of the Status Symbols

Structural View and Device View

Detecting Devices

Process for discovering and adding new devices to the system.

Parameterizing Devices

Instructions on how to configure settings for connected devices.

Displaying the Event Report

Managing Plant Data

Plant Presentation in Sunny Portal

Registering Sunny WebBox in the Sunny Portal

Steps to register the device for use with SMA's Sunny Portal service.

Activating;Deactivating Data Transmission to Sunny Portal

Accessing the Sunny WebBox via Sunny Portal

Details on how to access the device remotely through the Sunny Portal interface.

Storing Recorded Data on an SD Card

Settings

System

Setting Date and Time

Setting the Communication Type of the PV Plant

Selects the communication method between PV plant devices and the Sunny WebBox.

Setting SMA-COM

Configures the SMA-COM communication protocol for PV plant devices.

Setting ETHERNET

Configures the Ethernet communication method for PV plant devices.

Ethernet Network

Activating DHCP

Network Ports

Enable Modem Dialup

Testing the Connection

Testing the Signal Strength of the GSM Modem

Ensuring Access Security

Measures to protect the device and network from unauthorized access.

Strength of Passwords

Guidelines for creating strong and secure passwords for user access.

Change Password

Instructions for changing user and installer passwords.

Setting Data Upload

Configures the frequency and timing of data uploads to external servers.

Configuring the CSV Data Format

Retrieving or Requesting Data from the Device Memory

Activating;Deactivating Automatic Data Retrieval from Error Memory

Manually Requesting Data from the Error or Event Memory

Notification in Case of Error

How the device alerts the user about errors via email or SMS.

Enabling;Disabling Notification in Case of Error

Configuration for activating or deactivating error alerts (email/SMS).

Service Functions

Information on Firmware Updates

Firmware Update via Sunny Portal

Method for updating firmware using the Sunny Portal.

Enabling Automatic Firmware Update (recommended)

Steps to set up automatic firmware updates for the device.

Manually Updating the Firmware

Firmware Update via SD Card

Stopping the Sunny WebBox

Resetting the Sunny WebBox

Guide to resetting the device to its factory default settings.

Maintenance and Care

Troubleshooting

Technical Data

Sunny WebBox

Plug-in Power Supply (CINCON, TRG30 R 120)

Contact

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