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williamwrightAug 25, 2025
What to do if login to Sunny Portal failed for SMA SUNNY WEBBOX?
- AanthonyflemingAug 25, 2025
If your login to Sunny Portal failed, the registration data might be invalid. Perform a connection test.
What to do if login to Sunny Portal failed for SMA SUNNY WEBBOX?
If your login to Sunny Portal failed, the registration data might be invalid. Perform a connection test.
What to do if SMA SUNNY WEBBOX Measuring Instruments SD card is full?
If you are experiencing issues with your SMA Measuring Instruments, it could be due to the SD card being full. Replace the SD card or format the SD card in FAT 32 format. Another potential cause is that the SD card is write-protected. Remove the write protection of the SD card.
Why is my SMA Measuring Instruments Sunny WebBox not available?
The Sunny WebBox might not be connected to the network or power supply. Ensure the Sunny WebBox is directly connected to the computer or local network with a network cable and is properly powered. Incorrect network settings of the network components can also cause this issue. Use the Sunny WebBox Assistant for commissioning, check the network settings of the computer, reset the Sunny WebBox, and verify the settings for all network components. A firewall blocking the connection can also be the cause. Deactivate the computer firewall or enable the necessary connection. Finally, defective network components, cables, or connections can be responsible. Replace any defective parts of the network.
What to do if my SMA Measuring Instruments Sunny WebBox does not send data?
If your Sunny WebBox isn't sending data, it might be due to incorrectly configured data transfer settings. Review your Sunny Portal or FTP Push settings. Ensure you're registered for data transfer to Sunny Portal by registering your Sunny WebBox. A fault in the network could also be the cause. Check the network settings of all components, including the router, Sunny WebBox, and computer, and replace any defective network parts. Perform a connection test to diagnose network issues.
What does it mean when the SYSTEM LED is flashing red on my SMA Measuring Instruments Sunny WebBox?
A flashing red "SYSTEM" LED indicates a system error. To resolve this, remove the Sunny WebBox plug-in power supply from the socket, wait a short time, and then plug it back in to restart the device. Note that this may result in the loss of collected plant data.
Why is the POWER LED off on my SMA Measuring Instruments Sunny WebBox?
If the "POWER" LED is off, the Sunny WebBox is likely not receiving electricity. Check the power supply of the plug socket and fix any issues.
What to do if my SMA SUNNY WEBBOX show old data after FTP download?
If Internet Explorer displays old Sunny WebBox data after an FTP download, it's likely due to the browser's cache properties showing old data. Use an FTP client to load the plant data from the internal FTP server of the Sunny WebBox.
What does it mean when the SD CARD LED glows red on my SMA SUNNY WEBBOX Measuring Instruments?
A red "SD CARD" LED indicates that the SD card is either full or write-protected. You can replace the SD card or format it in FAT32 format. Alternatively, remove the write protection from the SD card.
Why does Sunny Portal contain two plants with the same name after a SMA Measuring Instruments Sunny WebBox replacement?
This issue occurs due to double Sunny Portal registration. The replacement Sunny WebBox logs into Sunny Portal with a new plant identifier, causing Sunny Portal to create a new plant, even if the name is the same. Assign the plant ID of the old plant to the replacement device. Enter the e-mail address of a user who has administrator rights for the plant in Sunny Portal in the replacement device. Delete the new plant the replacement device created in Sunny Portal.
General| Brand | SMA |
|---|---|
| Model | SUNNY WEBBOX |
| Category | Measuring Instruments |
| Language | English |
Explains safety precautions and general information symbols used throughout the document.
Defines the intended use, limitations, and suitability of the Sunny WebBox.
Provides general safety guidelines to avoid physical injury and device damage.
Explains the meaning and status of each LED indicator on the device.
Details the physical ports and connectors available on the Sunny WebBox.
Outlines the essential steps for the initial startup and configuration of the device.
Specifies environmental and physical requirements for optimal device installation.
Step-by-step guide for physically connecting the device to a computer.
Guides setting static IP, subnet mask, gateway, and DNS server addresses.
Instructions for physically connecting the modem cable or GSM antenna.
Detailed steps for configuring modem parameters, including ISP details.
Specific steps for connecting the device to a Sunny Central via Ethernet.
Step-by-step guide to access the device's web interface.
Overview of the Sunny WebBox web interface layout and navigation.
Process for discovering and adding new devices to the system.
Instructions on how to configure settings for connected devices.
Steps to register the device for use with SMA's Sunny Portal service.
Details on how to access the device remotely through the Sunny Portal interface.
Selects the communication method between PV plant devices and the Sunny WebBox.
Configures the SMA-COM communication protocol for PV plant devices.
Configures the Ethernet communication method for PV plant devices.
Measures to protect the device and network from unauthorized access.
Guidelines for creating strong and secure passwords for user access.
Instructions for changing user and installer passwords.
Configures the frequency and timing of data uploads to external servers.
How the device alerts the user about errors via email or SMS.
Configuration for activating or deactivating error alerts (email/SMS).
Method for updating firmware using the Sunny Portal.
Steps to set up automatic firmware updates for the device.
Guide to resetting the device to its factory default settings.
