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Chapter 15 SureTrack
Designed to help you improve diagnostic accuracy and reduce repair time, SureTrack is a
comprehensive source of expert knowledge for professional technicians, combining diagnostic
experience and detailed parts replacement records.
Your access to SureTrack includes:
• A Common Replaced Parts (CRP) graph, showing which parts are most frequently replaced
to successfully complete the repair for the selected diagnostic trouble codes (DTC),
components, or symptom.
• Real Fixes for trouble codes, with complaint, cause and corrective supporting information
• Repair Tips from other professional technicians
• Up-to-the-minute intelligence
• Access to the SureTrack Community (within ShopKey Pro)
15.1 Getting Started Using SureTrack
i You must have the current software version installed on the diagnostic tool, and a Wi-Fi Internet
connection to use SureTrack.
SureTrack information is accessible in two ways:
• From within the Scanner Function
The SureTrack CRP graph, along with Real Fixes and Tips are provided when viewing codes
from within the Scanner function, see Using SureTrack in the Scanner Function on page 178.
• From the SureTrack Community (within ShopKey Pro)
The SureTrack Community gives you access to even more information, than what is provided
in the Scanner function
The SureTrack Community is accessible in two ways:
– Selecting the SureTrack icon from the Home screen. Vehicle identification may be
required, enter (identify) any vehicle, or
– Visit shopkeypro.com using a web browser.
For additional information, see Using the SureTrack Community (within ShopKey Pro) on
page 181.
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