For customer service or product information, contact the person
who installed your system. If your installer is unavailable, visit our
website at www.snom.com for contact and support information.
7.1 Common Troubleshooting Procedures
Follow these procedures to resolve common issues. For more troubleshooting information, see
the phone specific setup guide for your product.
The DECT handset doesn't register. "Registration failed" appears on the screen.
◼ Ensure the handset is fully charged and in the charger. Remove and replace the handset in its
charger before selecting Register on the HD10X.
◼ Ensure the handset is not already registered to another base. If it has been registered to
another base, deregister it.
The firmware upgrade or configuration update is not working.
◼ Before using the Web Portal, ensure you have the latest version of your web browser installed.
Some menus and controls in older browsers may operate differently than described in this
manual.
◼ Ensure you have specified the correct path to the firmware and configuration files on the
SERVICING > Firmware Upgrade > Auto Upgrade page and the SERVICING >
Provisioning page.
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