2-1 (E)
UP-D898MD/X898MD
Section 2
Troubleshooting
2-1. Error Log Acquisition Procedure
A maximum of up to 20 errors that occurred during the printing operation are stored in this unit.
The error information can be obtained by using the log print (refer to Section 1-8-2) and utility software
(refer to Section 1-6).
It is possible to predict the possible defective portion of this unit based on the error information. Use it for
trouble analysi
2-1-1. Error Code Table
ID Symptom Possible cause Remedy
2001h
2102h
Door open has failed. Door drive system failure Check the door drive system.
Break of flexible flat cable between the
SE-1142 board and MA-195 board, or
the disconnection of connector
Check if there is not any break in the
cable, and if the connector is not
disconnected.
SE-1142 board failure Check the SE-1142 board. If the
symptom persists, replace it. (Refer
to Section 3-3.)
0100h
4102h
0102h
1100h
3100h
4100h
8100h
0101h
3102h
4103h
0103h
3101h
4101h
1102h
8102h
2103h
Thermal head cannot be
moved from the home
position to the printing
position.
Thermal head cannot be
moved from unspecified
position to the home
position.
Thermal head cannot be
moved from the printing
position to the home
position.
Thermal head move-
ment has failed and
stopped at unspecified
position.
Thermal head cannot
move to the home
position. (during me-
chanical initialization).
Thermal head cannot
move to the home
position. (during door
open).
Head drive system failure Check the head drive system.
Break of flexible flat cable and
harness between the SE-1142 board
and MA-195 board, or the discon-
nection of connector
Check if there is not any break in the
cable and harness, and if the
connector is not disconnected.
Break of harness between the head
motor and MA-195 board, or the
disconnection of connector
Check if there is not any break in the
harness, and if the connector is not
disconnected.
Head motor failure Replace the head motor. (Refer to
Section 5.)
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